Refund policy

When goods have been found to be faulty or damaged you are entitled to a full refund or replacement. We will refund any reasonable standard postal charges paid for returning goods that have been found to be faulty or damaged only with proof of postage or receipt of posting.

When returning items you are advised to obtain proof of posting. We cannot accept responsibility for returned parcels lost in transit.

The only way we can refund a missing order is if you have chosen a tracked delivery method i.e registered or courier. 

 

Missing Items
If an item is missing from your package, please email us within 7 days of receiving your package. This date will be tracked according to the tracking number associated with your package. If more than 7 days have passed since your item was received, unfortunately we cannot offer you a replacement item or refund for any missing items reported. That said, we triple check all orders during packaging, so missing items are not common.

Shipping

You will be responsible for paying for your own shipping costs for returning your item unless it arrived broken or damaged. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.